Shipping policy

Shipping and Dispatch

Thread Collective endeavours to pack orders within two business days when products are in stock. Thread Collective will dispatch backordered items within two business days of the shipment arriving at our warehouse.

For orders containing both in-stock and backordered items, Thread Collective will generally hold the entire order until the backordered item arrives.

If you would like your items to be shipped separately from the start, please place them as separate orders and ensure you complete two transactions.

International Shipping

Thread Collective ships internationally. Shipping rates are calculated at checkout based on the total order weight, including packaging, and the delivery destination.

For bulky or heavy items, shipping costs shown at checkout are estimates only. The final shipping cost may vary depending on the item's size, weight, delivery requirements, or changes in supplier or carrier freight rates.

If additional shipping charges are required, we will contact you with details of the additional cost for your approval before proceeding.

International customers are responsible for any import duties, taxes, customs fees, or other charges imposed by their destination country.

Free Shipping Promotion

(Updated: 23/10/2026) We are currently offering FREE SHIPPING to the following areas that meet the criteria:

For orders over 250 AUD (Australia), excluding floor looms and bulky items

Please note that floor looms and bulky or heavy items are excluded from this offer, even if free shipping is applied at checkout. Additional shipping charges may apply to these items depending on their size, weight and delivery requirements.

If additional charges apply, we will contact you with details for your approval before proceeding.

For questions and/or clarifications, kindly send an email to hello@threadcollective.com.au.

Postage Services

Thread Collective generally ships orders via Australia Post; however, we reserve the right to use another suitable third-party courier service depending on the size, weight, and destination of the order.

For orders shipped with a courier, a single delivery attempt is included. If you miss this delivery and require another delivery, you will be required to contact the courier with the tracking number and arrange a suitable time or organise a collection (additional fees may apply and are the customer's responsibility).

For larger items, including looms, Thread Collective is unable to deliver to PO Boxes. We recommend providing a physical delivery address and contact number to assist with delivery.

If you require a specific shipping service, please contact us prior to placing your order and we will provide an applicable shipping option where available.

For TNT deliveries, please monitor your tracking details and contact TNT directly if the scheduled delivery date is unsuitable. Additional redelivery charges may apply.

Tracking Services

In order to receive tracking for your order, you must provide an email address when placing your order. Shipping updates are sent via email with a link to the shipping service. Please check the status of the tracking prior to contacting to check on order status.

Untracked Free Shipping Option for Sample Cards

For sample cards, we offer a free shipping option that does not include tracking. If you select this option, no tracking number will be provided upon dispatch of your parcel. Please note that Thread Collective cannot be held responsible for any shipping issues that may occur, including delays, loss, or damage of items sent via this method. If you would like tracking for your order, we recommend selecting one of our standard shipping options at checkout.

Shipping Address

The onus is on the customer to ensure the correct shipping address is provided. Thread Collective will not be held liable for parcels that have not been delivered if an incorrect address has been used. If a parcel has been 'Returned To Sender' due to the provision of an incorrect address, Thread Collective will invoice for the return postage and redelivery fee.

If your shipping address changes prior to the dispatch of a pre-order or back-ordered item, please advise us ASAP. Thread Collective will confirm receipt of the change.

Receiving of Goods

If your goods have not been received despite tracking showing otherwise, please contact the shipping agent as soon as possible and lodge an enquiry.

Additionally, Thread Collective cannot accept any responsibility for lost/stolen packages if 'Authority To Leave' has been given. Parcels received at the correct address will be considered as delivered regardless of who accepts the package.

Please also ensure prompt collection of your order. If the item is returned due to non-collection, the buyer will be responsible for all fees, charges and associated shipping costs.

In the unfortunate event that the package has been damaged, please take as much evidence as possible, submit a claim with the shipping carrier and notify hello@threadcollective.com.au with documentation and a copy of the claim.

On receipt of your package, please check the contents and notify Thread Collective at hello@threadcollective.com.au as soon as possible if there are any discrepancies.

Returned to Sender / Uncollected Parcels (Non-faulty)

If your parcel is returned to us because it wasn’t collected or was undeliverable, we’ll contact you to arrange re-delivery. Re-delivery is charged at the actual shipping cost.

If we don’t hear from you, or re-delivery isn’t paid, your items will be treated as uncollected goods and held for up to 6 months from the date we notify you. A $12.50 AUD handling fee and storage fees of $3.50 AUD per week will apply from 14 days after we notify you. Handling and storage fees are capped at $50 AUD total.

If the parcel remains unclaimed after this time, we may deal with the goods in accordance with Queensland’s uncollected goods legislation. Where appropriate, we may, at our discretion, offer a refund of the amount paid, less any applicable costs.