At Thread Collective, we strive to provide our customers with clear and transparent information regarding the purchase of AVL products, including looms and weaving accessories. Please review the following terms carefully before making a purchase:

1. Invoicing and Currency

   • All AVL products will be invoiced in USD (United States Dollars). This policy ensures consistency and accuracy due to the fluctuating nature of exchange rates.

2. Shipping Information

   • AVL products are shipped directly from the United States. Shipping times and costs may vary depending on the destination and the specific product ordered.

3. Product Availability

   • Availability of AVL products may be subject to stock levels and production schedules. We recommend contacting our team to confirm availability before placing an order.

4. Customer Support

   • For any inquiries, assistance with orders, or further clarification about purchasing AVL products, please reach out to our customer service team. We’re here to guide you through the process and answer any questions you may have.

   • Contact Information:

     • Email: hello@threadcollective.com.au

     • Phone: 0448484707

     • Live Chat: Available during business hours (9am - 5pm GMT+10)

5. Order Process

   • To initiate a purchase of an AVL product through Thread Collective, please contact our customer service team. They will assist you in placing your order and provide detailed information about payment, shipping, and expected delivery times.

6. Returns and Warranty

   • Returns and warranty claims for AVL products will be handled in accordance with AVL’s policies. Please contact us for assistance if you encounter any issues with your product.

By purchasing AVL products through Thread Collective, you agree to these terms. We appreciate your understanding and cooperation. Thank you for choosing Thread Collective for your weaving needs!